Refund Policy

This policy explains your rights to cancel an order, return a product, and receive a refund when you buy from Mobco4Ir, and sets out the minimum protections South African law gives you as a consumer.

1. Change of mind — 7-day cooling-off period

Because your purchase is made electronically, section 44 of the Electronic Communications and Transactions Act, 2002 gives you the right to cancel your order for any reason within 7 days of receiving it. To use this right:

• The item must be unused, in its original packaging, and in a condition suitable for resale.
• You are responsible for the cost of returning the item to us, unless it arrived faulty or not as described.
• Once we've received and inspected the returned item, we'll refund the purchase price to your original payment method.

2. Faulty or defective goods

Under sections 55 and 56 of the Consumer Protection Act, 2008, you may return goods that are defective, unsafe, or don't match their description within 6 months of delivery, at no cost to you. Depending on the fault, you can choose between a repair, replacement, or full refund.

3. How to request a refund

Refund requests are made from your account once an order is marked as delivered: go to Account → Refunds and submit a request for the relevant order. Our team reviews each request and will approve, decline, or follow up for more information. You'll receive an email once a decision is made. Only one refund request can be open per order at a time.

4. Refund timing and method

Approved refunds are returned to the original payment method and are typically processed within 7–14 business days of approval. Your bank or card provider may take a few additional days to reflect the refund in your account.

5. Items that can't be returned for change of mind

Items that have been used, damaged after delivery, or that are missing their original packaging or accessories cannot be returned under the change-of-mind cooling-off right, but remain covered by your statutory rights for defective goods.

6. Contact

Questions about a refund can be sent to support@mobco4ir.com or via our Contact page. See also our Terms & Conditions.